Privacy Policy
Last Updated: April 2026
OneLend (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our business loan marketplace platform.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, and business address when you create an account or submit a loan application.
- Business Information: Business name, industry, time in business, annual revenue, and other details relevant to your loan application.
- Financial Information: Credit score range, existing debts, and financial documents you choose to upload.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent on the site.
- Device Information: IP address, browser type, operating system, and device identifiers collected automatically through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Match you with appropriate lenders based on your business profile and funding needs.
- Process and manage your loan applications.
- Communicate with you about your application status and matched lender offers.
- Improve our matching algorithms and platform functionality.
- Send you relevant updates, newsletters, and marketing communications (with your consent).
- Comply with legal obligations and enforce our terms of service.
- Detect and prevent fraud, unauthorized access, and other illegal activities.
Information Sharing
We share your information with our lender partners as a core part of our marketplace service. When you submit a loan application, the relevant details are shared with lenders in our network who may be a good fit for your funding needs.
We may also share your information with:
- Lender Partners: Your application data is shared with matched lenders so they can evaluate your loan request and provide offers.
- Service Providers: Third-party companies that help us operate our platform, such as hosting providers, analytics services, and email delivery services.
- Legal Requirements: When required by law, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of company assets.
We do not sell your personal information to third parties for their own marketing purposes.
Data Security
We take the security of your data seriously and implement industry-standard measures to protect your information, including:
- AES-256 encryption for sensitive data at rest and in transit.
- TLS/SSL encryption for all data transmitted between your browser and our servers.
- Regular security audits and vulnerability assessments.
- Strict access controls limiting employee access to personal data on a need-to-know basis.
- Secure data storage in SOC 2 compliant data centres located in Canada.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.
Your Rights
Under applicable Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for the collection, use, or disclosure of your information.
- Request deletion of your personal information, subject to legal retention requirements.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our platform. These include:
- Essential Cookies: Required for the platform to function properly, including session management and security features.
- Analytics Cookies: Help us understand how visitors interact with our platform so we can improve functionality and user experience.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
See also: Terms of Service · Accessibility Statement